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Frequently asked questions.
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Pricing & Plans
Is there a free trial?
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What's included in $299/month?
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Are there per-label fees?
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What does BYOCA cost?
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Can I cancel anytime?
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Is annual billing available?
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Integrations
Does LogixVast work with Etsy after the Pirate Ship cut?
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Which marketplaces are supported?
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Which carriers are supported?
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How do I connect my FedEx account?
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Does TikTok Shop integration actually work?
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Shipping & Labels
How does multi-carrier rate shopping work?
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Can I print multiple labels at once?
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How does tracking submission work?
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Can I void a label?
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Returns & Claims
How does the returns portal work?
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Is the returns portal customer-facing?
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How do I file an insurance claim?
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Which carriers support insurance claims through LogixVast?
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Support & Security
What's the support SLA?
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How are my carrier credentials stored?
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Is LogixVast SOC 2 certified?
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Can I add team members?
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