Support

Real humans.
Published 2-hour SLA.

Not a chatbot. Not a ticket queue that closes on weekends. Not “robot gave me irrelevant links.” We publish our response SLA and we keep it.

✉️

Send us a detailed message and get a response from a real person within 2 hours (Starter), 1 hour (Professional), or 30 minutes (Enterprise).

💬

Available on Professional and Enterprise plans during business hours. No AI deflection — you're talking to someone who actually knows shipping.

📞

Enterprise customers get a named account manager with direct contact. They proactively reach out when they see issues — before you do.

Response SLAs

We publish them.
We keep them.

Starter

2 hours

Email response SLA

Professional

1 hour

Email + Live Chat SLA

Enterprise

30 min

All channels + dedicated AM

Already a customer? Email support@logixvast.com — we'll respond within your plan SLA.

Not a customer yet? Start the free trial and experience the support difference firsthand.